Uh, Wow June 30, 2009
Posted by Conrad Hubbard in : Uncategorized , add a commentThat last post was pretty weird. I am not really sure what I was thinking. It was late and I wasn’t in a good place, I guess.
Apple Treats Me Right June 19, 2009
Posted by Conrad Hubbard in : Uncategorized , add a commentThe AT&T network is pretty crappy in my home neighborhood, so the fact that I was having trouble placing calls Tuesday evening just seemed like an especially bad evening. Of course the AT&T website claims otherwise. Last time I looked at their coverage maps, you would think my house was parked in their corporate headquarters or something. In the real world, I typically get 1 single bar, and the most I have ever seen here is 2 bars. I regularly suffer dropped calls, even when talking to other AT&T customers. I’ve pointed this out to them, too, only to be repeatedly blown off.
Anyway, Tuesday evening seemed particularly bad. Every call I tried to place, my iPhone would instantly flip over to “Call ended/Call failed” as soon as I dialed. Using my cable internet, I got online to research the issue a bit. AT&T’s advice seemed to be “drive 5 miles away and test again” so I did. I drove back to work, even though it was pretty late. At work, I range from 3 to 5 bars coverage (which incidentally is shown as exactly the same as my supposed home coverage on the website). When I got back to the office, I had 5 bars, so I tried calling again. Same thing – instantly flipping over to “Call ended/Call failed” again.
I looked up a contact number for AT&T online – I usually just dial 611 from my iPhone – and called them (using a work landline) to try to get help. To be fair, the tech who eventually inherited my problems tried to be really helpful. I think he stayed on the phone with me for well over an hour. In the end, though, he said I would need to go to an AT&T store the next day to get a new SIM card.
Early Wednesday morning, I headed to the closest AT&T store and demonstrated the issues I was having. The folks in the store were personable, and they tried to be helpful. They put in a new SIM card, and tested it out. Even with a new SIM card, the same issue kept occurring. Dial call, call end, call fail. They said it had to be a problem with the phone, and that I would have to take it to Apple.
Great I thought. This is one marathon issue, with no end in sight. I am just being passed from one person to the next. Ugh. Off I went to the Apple store with a sinking feeling in my heart. Would they pawn me off on AT&T and leave me hovering in some ugly circle of finger pointing?
No way. Apple isn’t perfect, but they were definitely better than that. I went to the Apple store, and it took me well over an hour to get a meeting with one of the Genius bar techs. Nonetheless, when I got that meeting they ran a couple of tests, told me something was wrong with the phone’s modem and handed me a new iPhone. Just like that. I walked out of the store with a replacement in hand and all I had to do was hook it up to my home computer’s iTunes to reload all of my apps, music and contacts. Apple took care of me. Now, if AT&T would just make good on their coverage claims.
Sandbox February 26, 2007
Posted by Conrad Hubbard in : Uncategorized , 1 comment so far“Hello world!” This is the original, already installed post for Wordpress. For me, it is the “Sandbox,” i.e. the post to experiment with and see what happens.
For example, it appears as though updating a post does NOT change the date of the post. That’s pretty darn spiffy. You can, of course, change the post timestamp manually. I was just concerned it might auto-change.
7,435 spam?
CEH
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